Retail Coordinator

Honda Motor Europe Ltd

Coordinator at Honda providing exceptional service to Retailers and customers. Involves handling finance applications and maintaining relationships with dealerships.

Posted 7/22/2026contractBracknell • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and call center operations, with a strong focus on finance application processes and compliance with regulatory frameworks. Proven ability to build relationships, resolve complaints, and maintain accurate records while ensuring customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceCall Centre OperationsFinance Application ProcessingRegulatory Compliance AwarenessRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Finance Application CompletionCredit AssessmentQuality AssuranceRecord MaintenanceComplaint Resolution

Soft Skills

Great CommunicationOrganisational SkillsAttention to DetailMultitaskingProblem Solving

Certifications & Qualifications

DBS CheckFinancial Check

Industry Keywords

Financial Conduct AuthorityConsumer DutyLending CriteriaCustomer SatisfactionRetailer Support

About the role

Key responsibilities & impact

Provide the finest service to our Retailers and to our customers
Handle inbound and outbound calls from customers and dealerships to an exceptional standard
Address queries related to the finance application process
Assist customers with completion and submission of finance applications
Maintain accurate records of interactions, applications, and transactions
Ensure all documentation is complete and adheres to legislative requirements
Resolve Customer or Retailer complaints and issues promptly and effectively
Coordinate with other departments to ensure customer satisfaction
Develop and maintain positive relationships with dealerships and customers
Provide support to dealerships in managing finance applications and customer queries
Achieve a high pass rate on quality assurance conducted on your interactions
Credit assessment of applications, ensuring compliance with lending criteria and relevant legislation

Requirements

What you’ll need

Previous experience in customer service, call centre operations, or motor finance
Great communicator with the ability to build relationships
Organisational skills, with the ability to prioritise, multitask and meet deadlines
Quality conscious with an eye for detail
This role is subject to satisfactory references including a DBS Check and Financial Check
Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty

Benefits

Comp & perks

flexibility to work from home 2 days per week
option to take 30-minute lunch over 4 days for a 2pm finish on the fifth day
requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year with a day taken off in lieu