Customer Relations Coordinator

Honda Motor Europe Ltd

Customer Relations Coordinator resolving complex Level 3 complaints at Honda. Ensuring customer satisfaction and adherence to FCA guidelines with excellent communication skills.

Posted 6/25/2026full-timeBracknell • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Represent Honda values and customer experience to each and every customer by resolving complex Level 3 complaints in a timely, positive way.
Have excellent communication skills across all channels of customer contact: outbound phone calls, email, letters and exceptional times face to face meetings.
Confidently communicate with dissatisfied customers and clearly set expectations and always keep promises in re-contacting through exceptional time management and excellent communication skills.
Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
Proactively identify any process gaps within the team and create relevant countermeasures to ensure they are streamlined and add value to our customer experience.
Utilize the goodwill budget in a consistent, sensible way to help our customers when there is clear justification.
Ensure that customers are treated fairly and in line with The Financial Conduct Authority’s guidelines and customers are responded to in the correct timeframes.

Requirements

What you’ll need

Excellent team player that works well in a busy environment.
Naturally empathetic and customer centric
Self-motivated and capable to make logical decisions using your own initiative.
Flexible and adaptable approach to work, balancing priorities and working to tight deadlines.
Confidence to work with Honda systems.
Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.
Strong attention to detail
Experience of dealing with challenging situations with the ability to stay calm and patient.
Previous complaint management experience in a Customer environment.
Previous complaint management in an FCA regulated environment.

Benefits

Comp & perks

flexibility for when you work
request to work from home 2 days per week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

complaint managementcustomer tracking systemtime managementprocess improvement

Soft Skills

communication skillsempathyteam playerself-motivatedflexibilityadaptabilityattention to detailcalmness under pressurerelationship building