Service Coordinator

Homewood Health

Service Coordinator coordinating referrals, clinicians, and complex cases for Canada’s leading mental health and addiction service provider. Maintaining accurate, confidential client records.

Posted 8/19/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$20 - CA$22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Case Coordination and Case Management, with a strong understanding of Disability Treatment and Management principles. Proficient in managing complex cases while maintaining accurate documentation and effective communication with diverse stakeholders.

Highest-signal resume keywords

Case Coordination ExperienceDisability Treatment ExpertiseMicrosoft Office ProficiencyStrong Administrative SkillsExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementData EntryDocumentationMonitoring StandardsClient LiaisonDatabase MaintenanceIssue EscalationEfficiency IdentificationComplex Case ManagementAdherence to Timelines

Soft Skills

Effective Interpersonal SkillsSelf-Directed Work StyleAdaptability to Changing PrioritiesCustomer Service SkillsAbility to Manage Multiple Demands

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Referral RequestsHealthcare ProfessionalsService ProvidersCorporate CustomersClient/Case Files

About the role

Key responsibilities & impact

Review referral requests to ensure they meet established criteria
Ensure required data is collected and entered
Attend meetings with referral sources as required
Document and escalate service issues
Monitor assigned clinicians’ work for adherence to standards and timelines
Support the clinician network in managing expectations
Identify efficiencies and solutions to issues
Liaise with clients/patients, insurers, employers and healthcare professionals
Act as the first point of contact for service providers and corporate customers
Help manage and track complex cases
Maintain databases and client/case files accurately and confidentially

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience and training
Case Coordination and/or Case Management experience is a major asset
Expertise in Disability Treatment and Management principles, practices and processes
Proficiency with Microsoft Word, Excel and PowerPoint
Excellent verbal and written English communication skills
Effective self-directed work style with ability to work with minimal supervision
Strong administrative and customer service skills
Effective interpersonal skills and ability to communicate with varied stakeholders
Ability to manage multiple demands under time constraints and deadlines
Adaptability to changing priorities
Ability to contribute effectively to a positive work environment

Benefits

Comp & perks

Supportive colleagues and a collaborative team environment
Positive work culture focused on efficiencies and solutions
Equal opportunity employer committed to accessibility, diversity, equity and inclusion
Opportunity to contribute to evidence-based mental health and addiction services
Continuous learning culture