ERP Analyst

Homewood Health

ERP Analyst supporting Dynamics 365 Finance & Operations in a mental health organization. Collaborating with teams to ensure system reliability and user support across ERP platforms.

Posted 5/12/2026full-time🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureERPSQL

About the role

Key responsibilities & impact

Serve as a liaison between internal stakeholders and Microsoft support, gathering requirements, validating solutions, and ensuring alignment with business needs.
Serve as an internal subject matter expert and primary support resource for Dynamics 365 Finance & Operations, ensuring system reliability, user support, issue resolution, and business continuity.
Support the ongoing administration, configuration, optimization, and enhancement of ERP solutions, including Dynamics 365 Finance & Operations.
Collaborate with departments and Microsoft support to assess business requirements, resolve issues, support system enhancements, and coordinate future feature and module rollouts.
Support production operations by troubleshooting issues, coordinating resolutions, managing escalations, and ensuring timely support for end users.
Participate in release management activities, including testing, validation, deployment coordination, and communication of system updates and enhancements.
Develop technical requirements, test cases, and coordinate User Acceptance Testing (UAT) activities for system enhancements, upgrades, and new functionality.
Analyze system performance, troubleshoot production issues, coordinate with Microsoft support as needed, and collaborate with IT on system updates, integrations, and continuous improvement initiatives.
Maintain documentation related to system configurations, support processes, operational procedures, and enhancement activities.
Provide day-to-day support for ERP users, including security administration, issue resolution, training, onboarding, and guidance on best practices.
Monitor ERP technology trends and recommend improvements to enhance operational efficiency, reporting capabilities, and user experience.
Support data validation, reporting, and integration activities to ensure system reliability and data integrity across platforms.

Requirements

What you’ll need

Bachelor’s Degree in Computer Science and/or Financial/Business Administration
Certifications related to Dynamics 365, an asset
Proficiency in configuring and supporting ERP systems, particularly Dynamics 365
Experience supporting and administering ERP systems in a post go-live production environment
Experience working directly with Microsoft support to troubleshoot and resolve ERP issues
Strong knowledge of reporting, analytics, and data visualization tools, particularly Power BI
Familiarity with Microsoft technologies and platforms including Dynamics 365, Azure DevOps, Power Automate, SQL Server, and Power BI
Advanced proficiency in Microsoft Office applications (e.g., Excel Pivot Tables, VLOOKUP)
Experience with data migration, data validation, and system optimization initiatives
Knowledge of API integrations and automation tools for enhanced workflow efficiency
Understanding of project management principles and familiarity with testing processes, including UAT and QA
Strong customer service skills with the ability to explain technical concepts to stakeholders with varying levels of technical expertise
Self-starter with adaptability and a proactive approach to delivering solutions in a fast-paced environment
Ability to translate business needs from stakeholders into actionable technical requirements
Excellent organizational, interpersonal, and communication skills with strong initiative and problem-solving abilities.

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Dynamics 365 Finance & OperationsERP systems configurationdata validationdata migrationAPI integrationsreportinganalyticsdata visualizationUser Acceptance Testing (UAT)troubleshooting

Soft Skills

customer serviceproblem-solvingcommunicationorganizationalinterpersonaladaptabilityproactiveinitiativecollaborationstakeholder management

Certifications

Dynamics 365 certification