Mental Health Care Coordinator, Bilingual French
Homewood Health
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$21 - CA$24 per hour
About the role
- Coordinate Employee and Family Assistance Program (EFAP) services including but not limited to counselling, legal, financial, and nutritional services both over the phone and by e-mail communication
- Ensure clients are matched appropriately with the service and with a clinical professional
- Enter client data into the electronic records system while responding to incoming telephone calls identify crisis calls and conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
- Respond to client complaints or challenges and feedback regarding EFAP services and eligibility
Requirements
- Excellent command of English and French language, both verbal and written
- University degree is preferable; however, a combination of experience and related education will be taken into consideration
- Proficiency with Microsoft Office (Word, Outlook) is required
- Ability to listen and to remain calm and empathetic under stressful situations
- English language skills are required as this role supports, communicates and/or collaborates with both French and English speaking clients and/or colleagues nationally.
Benefits
- Opportunity for career progression
- Professional development possibilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryrisk assessmentcounsellingcrisis management
Soft Skills
empathycommunicationactive listeningcalmness under stress