Mental Health Care Coordinator, Bilingual French

Homewood Health

Mental Health Care Coordinator in a remote role providing employee assistance services. Working with clients to address mental health and wellness needs through various supports and coordination.

Posted 4/11/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$21 - CA$24 per hourWebsite

About the role

Key responsibilities & impact

Coordinate Employee and Family Assistance Program (EFAP) services including but not limited to counselling, legal, financial, and nutritional services both over the phone and by e-mail communication
Ensure clients are matched appropriately with the service and with a clinical professional
Enter client data into the electronic records system while responding to incoming telephone calls identify crisis calls and conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
Respond to client complaints or challenges and feedback regarding EFAP services and eligibility

Requirements

What you’ll need

Excellent command of English and French language, both verbal and written
University degree is preferable; however, a combination of experience and related education will be taken into consideration
Proficiency with Microsoft Office (Word, Outlook) is required
Ability to listen and to remain calm and empathetic under stressful situations
English language skills are required as this role supports, communicates and/or collaborates with both French and English speaking clients and/or colleagues nationally.

Benefits

Comp & perks

Opportunity for career progression
Professional development possibilities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryrisk assessmentcounsellingcrisis management

Soft Skills

empathycommunicationactive listeningcalmness under stress