Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India).
Oversee the repair process lifecycle, including project scoping, ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation.
Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication.
Support vendor management, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors.
Negotiate budgets and pricing with vendors to ensure cost-effective solutions without compromising on quality.
Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget.
Ensure accurate and timely scheduling of repairs by coordinating with vendors, contractors, and internal team members.
Onboard new vendors efficiently, collecting necessary documentation (W-9s, liability waivers, insurance info, etc.) and ensuring compliance.
Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams.
Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions.
Support ad-hoc repair and maintenance projects as needed.
Requirements
5+ years of experience managing teams within the real estate, property management and construction sectors.
5+ years of hands-on experience in property management, residential repair coordination and/or residential construction operations.
Deep understanding of residential construction methods and means across various U.S. regions.
Proficiency with tools such as Salesforce, construction management platforms, and scheduling systems.
Exceptional organizational and time management skills, with a sharp attention to detail.
Excellent written and verbal communication skills; ability to coordinate effectively with internal teams, vendors, and contractors.
Problem-solver with the ability to independently manage issues and drive solutions.
Comfortable working in a fast-paced, dynamic, and results-driven environment.
Benefits
Compensation: $75,000.00 base salary, and ~$25,000 variable compensation
Remote-first environment (our headquarters are in Austin, TX)
Exciting stock option grant for every full-time employee
401(k) employer contribution match
Health and wellness benefits, including medical, dental, vision, and life insurance
Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
Generous paid parental leave of up to 14 weeks
Applicant Tracking System Keywords
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