Manager

• Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India).
• Oversee the repair process lifecycle, including project scoping, ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation.
• Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication.
• Support vendor management, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors.
• Negotiate budgets and pricing with vendors to ensure cost-effective solutions without compromising on quality.
• Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget.
• Ensure accurate and timely scheduling of repairs by coordinating with vendors, contractors, and internal team members.
• Onboard new vendors efficiently, collecting necessary documentation (W-9s, liability waivers, insurance info, etc.) and ensuring compliance.
• Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams.
• Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions.
• Support ad-hoc repair and maintenance projects as needed.

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