Application Support Specialist
HomeVision
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own the customer email support queue from 10:00 AM–6:00 PM PT
- Triage, investigate, and resolve issues across our web app, data pipelines, and partner integrations
- Update system configurations and administer customer accounts with care and accuracy
- Write clear, friendly updates and incident summaries for customers and internal stakeholders
- Create and improve support and system documentation
- Spot patterns and drive improvements in the software and processes
- Partner with Product, Engineering and Sales teams on relevant projects
Requirements
- Excellent written communication and a calm, methodical approach to complex situations
- Strong troubleshooting skills and the ability to learn unfamiliar systems quickly
- A continuous improvement mindset and desire to document as you go
- Commitment to open communication and a collaborative team culture
- Must be based in a US state or Puerto Rico (Note that we cannot sponsor visas at this time)
- Experience in real-estate lending, collateral valuation, or appraisal workflows (nice to have)
- Prior customer support, technical support, or support engineering experience (nice to have)
- Familiarity with SaaS admin tools, ticketing systems, and basic scripting or SQL (nice to have)