Resident Services Specialist II – Customer Service

Homes 4 Rent

Resident services specialist supporting tenants and vendors for AMH, a single-family rental company and homebuilder. Handling calls, emails, maintenance issues, accounts, and follow-up.

Posted 8/5/2026full-timeNevada • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and problem-solving within the real estate and property management sectors, utilizing strong communication and organizational skills to manage tenant and vendor interactions effectively.

Highest-signal resume keywords

Inbound Call Center ExperienceCustomer Service Software ProficiencyBilingual (English/Spanish)MS Office Suite ProficiencyReal Estate Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem-SolvingTime ManagementConflict ResolutionCRM Database Management

Soft Skills

Verbal CommunicationWritten CommunicationRelationship ManagementOrganizational Skills

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Real EstateProperty ManagementConstruction

About the role

Key responsibilities & impact

Handle inbound calls and/or emails from tenants, vendors, and potential tenants regarding company properties, resident accounts, and resident maintenance repairs
Determine appropriate solutions, process issues, or route them to the correct person or work group
Provide accurate and timely assistance and document transactional activity in CRM databases or other systems
Ensure proper call handling and follow-up as needed
Collaborate with and communicate with internal departments, vendors, and business partners
Assist and participate in timely problem-solving within job scope
Place outbound calls to follow up with customers and property management regarding actionable items or additional information
Assist with special projects and other administrative duties as assigned
Attend in-person meetings and trainings as required

Requirements

What you’ll need

High school diploma or GED required
Associate’s Degree preferred
Minimum of one year of experience within an inbound call center environment required
Experience with customer service software applications preferred
Bilingual abilities (English/Spanish) are a plus
Knowledge of real estate, construction, and/or property management industry preferred
Proficiency in PC skills and MS Office Suite required
Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills
Strong relationship management, organizing, and customer service skills
Background check required

Benefits

Comp & perks

Monthly bonus payments
Medical, dental and vision insurance
Flexible spending accounts and/or health savings accounts
Dependent savings accounts
401(k) with company matching contributions
Employee stock purchase plan
Tuition reimbursement program
9 paid holidays per year
Paid time off (PTO), accrued at 0.0577 hours per hour worked, up to 120 hours per year