Contacting and managing the accounts of past residents who owe AMH a balance
Negotiating repayment terms and setting up payment arrangements
Disputing charges and ensuring payments are made in accordance with signed agreements
Documenting activity in CRM database
Performing administrative duties such as noting accounts, managing profiles, and updating records
Attending meetings and participating in growth and development opportunities including coaching and attending training

Requirements

High School Diploma or equivalent required
Minimum 2 years of Collections experience, preferably in a call center environment
Experience with customer service software applications
Understanding of VOIP phone systems
Knowledge of Real Estate or Property Management industry preferred
Intermediate PC and MS Office skills
Bilingual abilities (English/Spanish) are a plus
Excellent problem-solving, organization, time management, conflict resolution, and communication skills
The ability to maintain confidentiality

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts and/or health savings accounts
Dependent savings accounts
401(k) with company matching contributions
Employee stock purchase plan
Tuition reimbursement program
9 paid holidays per year
Paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Collections experienceCustomer service software applicationsVOIP phone systemsMS Office skillsBilingual (English/Spanish)

Soft Skills

Problem-solvingOrganizationTime managementConflict resolutionCommunication

Certifications

High School Diploma or equivalent