Shift Supervisor – BRC, Hybrid, Swing/Day

HomeFirst

Shift Supervisor responsible for Emergency Shelter operations and supervision of staff at HomeFirst, a nonprofit addressing homelessness. Ensure safety, compliance, and service delivery standards.

Posted 7/28/2026full-timeSan Jose • California • 🇺🇸 United StatesJuniorMid-Level💰 $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Emergency Shelter operations, ensuring compliance with service delivery standards, and fostering a safe environment for participants and staff. Proficient in crisis response, de-escalation techniques, and supporting unhoused individuals.

Highest-signal resume keywords

Emergency Shelter Operations ManagementCrisis Response and De-escalationCompliance and Service Delivery StandardsExperience with Unhoused PopulationStaff Supervision and Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Sensitivity to Needs of Unhoused IndividualsCommunication SkillsTeam Leadership

Certifications & Qualifications

Mental Health First Aid Certification

Industry Keywords

Emergency ShelterResident AdvocateProgram ComplianceSafety and SecurityCorrective Action Plans

About the role

Key responsibilities & impact

Responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators
Ensure program compliance and service delivery standards are met
Foster a safe and welcoming environment
Ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds
Support and oversee basic safety and security for participants, guests, and staff
Implement and enforce shelter guidelines and site rules for program participants
Assist with administrative duties to support the Program Manager
Participate in staff progressive discipline including development of Corrective Action Plans
Meet with each staff individually on a regular basis
Respond to guest crises using de-escalation and Mental Health First Aid techniques

Requirements

What you’ll need

AA Degree (or equivalent of 2 years of higher education) OR three years of field experience in social services
Sensitivity to the needs of unhoused individuals
Experience working with an unhoused population

Benefits

Comp & perks

100% employer-paid medical, dental, and vision coverage
Wellness options like chiropractic care
Mental health support
Pet insurance
Employee Assistance Program
401(k)-retirement plan with generous matching
Life and disability insurance
Flexible spending accounts
Commuter benefits
Workers’ compensation
12 holidays
Sick leave
PTO starting at 15 days annually, increasing with tenure
8 hours of civic engagement leave annually to volunteer