Senior Salesforce Administrator

Homebase (YC W21)

. Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient.

Posted 6/17/2026full-timeHouston • Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient.
Serve as the first responder for Salesforce admin requests from Sales and Support—user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates.
Triage and manage the RevOps request queue in Linear—intake, prioritize, route, and resolve tickets; escalate complex builds to senior RevOps engineers with clear, well-scoped context.
Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt.
Maintain data hygiene and integrity—deduplication, imports, mass updates, and routine data-quality monitoring.
Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections.
Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows.
Use AI tools to accelerate your own work—drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration.

Requirements

What you’ll need

3+ years of hands-on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed.
Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred.
Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge.
Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards.
Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high-volume request queue.
Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.).
Strong service orientation and clear communication— comfortable partnering directly with Sales and Support stakeholders.
Strong organizational skills—able to prioritize and move a high volume of requests with clarity.
AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work, documentation, and troubleshooting.

Benefits

Comp & perks

💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
⏰ Paid Time Off: Flexible PTO + company holidays + designated focus periods
🤖 AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.
👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
🛡️ Protection Plans: Life insurance + short/long-term disability coverage
🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday -Thursday are our required in-office days— a time to move faster as a team, build deeper connections, make better decisions, and build together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationService Cloudcase managementdeclarative automationFlowsvalidation rulesdata hygienereportingticketing toolshigh-volume request management

Soft Skills

service orientationclear communicationorganizational skillsprioritizationtroubleshootingdocumentation creationtraining developmentcollaborationproblem-solvingcontextual escalation

Certifications

Salesforce AdministratorService Cloud Consultant