Homebase (YC W21)

Project Lead, Payroll

Homebase (YC W21)

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $53,000 - $63,000 per year

Job Level

Senior

About the role

  • Own the end-to-end payroll implementation experience — you're the customer's primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
  • Collect and reconcile complex customer data, including business entity details, employee demographics, and YTD payroll records from prior providers
  • Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
  • Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
  • Collaborate with Sales to address implementation blockers that require customer follow-up
  • Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
  • Maintain clean, accurate records in Salesforce throughout every implementation

Requirements

  • 3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
  • Proven project management experience managing multiple client engagements simultaneously
  • Advanced in Excel or Google Sheets — you're comfortable cleaning, reconciling, and working through large data sets
  • Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
  • Actively use AI tools to improve support workflows and operational efficiency.
  • Partner with others to test, measure, and refine AI-driven solutions.
  • Use data to evaluate AI performance and recommend improvements.
  • Continuously learn and adapt as AI capabilities evolve.
Benefits
  • Stock options + 401(k) with 4% match
  • Medical, dental, and vision coverage + FSA options
  • Unlimited PTO (salaried) + company holidays
  • Up to 12 weeks of paid parental leave (after 6 months of service)
  • Life insurance + short/long-term disability coverage
  • Work From Anywhere Month + meeting-free weeks yearly
  • Meals provided, commuter benefits, team offsites, and Customer Days
  • Monday - Thursday are our required in-office days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll implementationdata reconciliationproject managementExcelGoogle SheetsCRMtechnical troubleshootingAI toolsdata evaluationAI performance measurement
Soft Skills
customer trainingproblem-solvingcollaborationcommunicationadaptabilityattention to detailtime managementcross-functional partnershipcustomer supportfeedback collection