Homebase (YC W21)

IT Support Specialist, Part-Time

Homebase (YC W21)

part-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Salary

💰 $28 - $35 per hour

Job Level

JuniorMid-Level

Tech Stack

MacOS

About the role

  • Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery
  • Manage, troubleshoot, and maintain all AV and conference room technology across our San Francisco office
  • Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues
  • Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness
  • Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity
  • Assist in IT initiatives related to security, automation, and infrastructure
  • Serve as the go-to IT support on-site during high-stakes meetings or company events

Requirements

  • 2+ years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
  • Strong knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
  • Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
  • Familiarity with scripting or automation tools is a plus (e.g., Bash, PowerShell, Zapier, or AI tools like GPT)
  • Exceptional organizational skills and service orientation
  • Demonstrated curiosity around emerging tech and AI-driven support tooling
  • Ability to collaborate in the San Francisco office weekly, Monday - Wednesday. May be able to offer a 4th day, which can be remote.
Benefits
  • Stock options + 401(k) with 4% match
  • Medical, dental, and vision coverage + FSA options
  • 20 days PTO (hourly) + company holidays
  • Up to 12 weeks of paid parental leave (after 6 months of service)
  • Life insurance + short/long-term disability coverage
  • Work From Anywhere Month + meeting-free weeks yearly
  • Meals provided, commuter benefits, team offsites, and Customer Days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporthelpdesk experiencemacOSWindowsSaaSMDM toolshardware setupasset trackingscriptingautomation tools
Soft skills
organizational skillsservice orientationcollaborationcuriosity