Holocene

Customer Support

• Respond to inquiries via chat and email in clear, professional English
• Resolve common issues (login, permissions, configuration, product usage)
• Follow troubleshooting playbooks and internal workflows
• Accurately categorise, prioritise, and document tickets
• Use macros/templates consistently
• Identify and escalate issues to L2 when required
• Partner with Q&A to validate reproducibility and impact
• Submit high-quality bug reports (clear summary, reproduction steps, logs, business impact)

Product Support Specialist – SEA Region