Holocene

Full-stack Engineer

• Own architecture decisions for core systems (e.g. tracking, document pipelines, analytics)
• Lead high-impact technical projects from design to implementation across backend (Nest.js, Postgres) and frontend (Next.js, Vercel)
• Guide refactoring of the existing monolith and help modularize services like tracking, booking, and email processors
• Build and enforce engineering best practices (code quality, testing, observability, security)
• Collaborate with product managers, QA, and fellow engineers to ship stable and scalable features
• Mentor and support mid-level engineers and foster a culture of technical excellence
• Help define deployment and release strategies on AWS (EBS) and Vercel
• Contribute to hiring and onboarding of new engineers as we scale

Software Architect

Customer Support

• Respond to inquiries via chat and email in clear, professional English
• Resolve common issues (login, permissions, configuration, product usage)
• Follow troubleshooting playbooks and internal workflows
• Accurately categorise, prioritise, and document tickets
• Use macros/templates consistently
• Identify and escalate issues to L2 when required
• Partner with Q&A to validate reproducibility and impact
• Submit high-quality bug reports (clear summary, reproduction steps, logs, business impact)

Software Architect

Product Support Specialist – SEA Region