BDC Sales Coordinator

Holman

BDC Sales Coordinator facilitating exceptional customer experiences by scheduling appointments for vehicle buyers. Utilizing effective communication and CRM tools in a fully remote setup.

Posted 5/7/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 - 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.

Benefits

Comp & perks

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesales experiencecall center experienceCRM toolsappointment schedulingrecord keepingoutbound communication

Soft Skills

written communicationverbal communicationorganizational skillsmultitaskingindependent workcollaborationflexibility

Certifications

high school diploma