Trainer – Call Center

Holman

Call Center Trainer at Holman facilitating training for automotive services. Managing relationships across operations and ensuring adherence to compliance and training standards in a remote setting.

Posted 4/14/2026full-timeRemote • New Jersey, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $55,270 - $78,760 per hourWebsite

About the role

Key responsibilities & impact

Responsible for maintaining overall relationship and communication with TRC Command Center, Operations Supervisors and Managers
Responsible for delivering training sessions in adherence to schedule; on-time and within budget
Works closely with peers in TRC Operations, FMS, IT and Performance Excellence to ensure smooth, compliant operation of ARI’s Maintenance and Accident Management programs
Maintains Training Library and ensures that TRC-SOPs are reviewed and updated annually

Requirements

What you’ll need

High school diploma, Trade/Vocational School certificate or equivalent required
Bachelor’s degree (preferred)
A.S.E. and/ or O.E.M. certifications (preferred)
2 + years of ARI-TRC Call Center experience
3 + years of experience in the Automotive Industry (Repair, Maintenance or Service)
Exposure to the fleet management industry
Experience facilitating virtual training via Webex, etc
Familiarity with training concepts and practices
Familiarity with Call Center Technologies CTI, IVR, ACD and customer tracking systems

Benefits

Comp & perks

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training facilitationfleet managementcall center operationscustomer tracking systemscompliancemaintenance managementaccident management

Soft Skills

communicationrelationship managementorganizational skillstime management

Certifications

A.S.E. certificationO.E.M. certificationTrade/Vocational School certificate