Call Center Representative

• Assist drivers with emergency roadside assistance.
• Assists drivers in locating suitable repair locations.
• Provides accurate documentation on all maintenance and repair events.
• Verifies that all repair and maintenance work is necessary and done at a fair price.
• Reviews and authorizes all repairs for fleet vehicles as necessary.
• Documents all instances where a cost savings is realized.
• Ensures appropriate preventative maintenance schedule is followed.
• Maintains all monthly metrics at or above the established goal.
• Offers assistance willingly and makes a positive contribution to morale.
• Shows sensitivity to and consideration for other’s feelings.
• Punctual, regular and consistent attendance.
• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
• Can be counted on to carry out assignments carefully and with appropriate follow-up.
• Overcomes obstacles to meet goals.
• Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary information.
• Maintains a positive relationship with management and other workers, listens effectively.
• Must be able to complete transactions with accuracy while providing a high level of quality service
• Perform all other duties and special projects as assigned.

Call Center Technician

Salary

Job Level

About the role

Requirements

Applicant Tracking System Keywords

Hard skills

Soft skills

Certifications