Holland & Knight LLP

Client Billing Compliance Analyst

Holland & Knight LLP

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • Texas • United States

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About the role

  • Supports the Client Billing Compliance Manager and team with maximizing the realization of clients whose engagements are governed by Outside Counsel Billing Guidelines (OCG’s)
  • Participates in managing client set ups, billing and collection arrangements and inventory management of client portfolios
  • Develops strong collaborative relationships with attorneys throughout the client’s lifecycle while delivering optimum internal and external client service
  • Identifies client specific and Billing Attorney candidates to participate in the audit and appeal program including development and implementation of training materials and executable strategies to maximize billing and collection realization and overall revenue
  • Collaborate with Business Intake, Revenue Management, Pricing and Information Governance teams and Billing Attorneys
  • Ensure that client’s staffing requirements are appropriately enforced through system set ups
  • Perform pre-audit of time entries for selected clients to minimize reductions taken at time of invoice review
  • Research and/or creation of appeals in response to rejected or reduced billing submissions in accordance with client driven appeal deadlines
  • Participates and provides input to the monitoring of clients to determine eligibility for being included in the compliance audit & appeal program
  • Prepares alerts and reports identifying trends & issues regarding discounts, write-downs, and write-offs
  • Oversees appeals assigned to dedicated paralegal team
  • Establish, foster, and maintain professional, credible, and collaborative relationships with attorneys, staff, firm management and clients
  • Interact with client contacts as needed with tact, diplomacy, and effective negotiation skills
  • Collaborate with E-billing and Timekeeper Matter Maintenance teams to ensure set up of new clients
  • Assist in research, development and implementation of technology tools to aid in compliance with OCG’s
  • Concisely communicate arrangements with attorneys and clients on their matters
  • Functions as a subject matter expert providing in-depth knowledge and expertise throughout portfolio of clients
  • Respond to inquiries relating to accruals, audits and payments report; provide rate analysis upon request; recommend solutions based on billing trends relating to realization; and prepare ad hoc reports upon request
  • Ensure Firm policies and practices are followed; promote consistency and education on professional and technical matters to meet client service objectives
  • Special projects and additional duties as assigned.

Requirements

  • Minimum 4 years of legal client service experience preferred specifically in areas involving paralegal, financial revenue cycle, billing and/or collections
  • Other professional service backgrounds such as medical billing or insurance bill review will be considered
  • Understanding of the various phases of litigation, as well as specialized billing arrangements arising from such engagements
  • Knowledge of legal billing requirements including familiarity with various electronic billing platforms preferred
  • Ability to effectively manage multiple projects with competing deadlines and perform well under pressure
  • Outstanding interpersonal and communication skills and the ability to work in a collegial manner with a variety of attorneys, clients and administrative colleagues
  • Strong technical and analytical skills
  • Strong time and project management skills
  • Analytical, intellectually curious, and motivated to seek out answers and solutions
  • Excellent critical thinking, problem solving and decision making skills
  • Proficient in industry standard time & billing and collection software, Microsoft Office suite
  • Minimum Education: Bachelor’s degree in Accounting, Finance or Business discipline or Paralegal certification preferred, may be substituted for relevant legal work experience.
Benefits
  • comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
  • life and AD&D insurance
  • short and long term disability insurance
  • tax-advantaged accounts for health care expenses, including FSAs and HSAs
  • FSAs for dependent care
  • health advocacy services
  • behavioral health and counseling resources for all family members
  • 401(k)
  • profit sharing
  • backup dependent care
  • senior care planning support
  • resources for individuals with development disabilities and their caregivers
  • paid holidays and other paid time off, including paid leave for new parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
legal client servicebillingcollectionsfinancial revenue cyclelitigation phaseslegal billing requirementsproject managementanalytical skillscritical thinkingproblem solving
Soft Skills
interpersonal skillscommunication skillscollaborationnegotiation skillstime managementorganizational skillsmotivationintellectual curiositydecision makingtact
Certifications
Bachelor’s degree in AccountingBachelor’s degree in FinanceBachelor’s degree in BusinessParalegal certification