Senior Client Rate Analyst
Holland & Knight LLP
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • Texas • United States
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Job Level
About the role
- Lead the implementation of newly negotiated rate agreements and other pricing arrangements.
- Ensure non-standard fee agreements are accurately documented, approved, and maintained in accordance with firm policies.
- Track and monitor agreement terms, conditions, expiration dates, and rate change allowances.
- Maintain an organized repository of fee agreements and supporting documentation.
- Lead the annual review and adjustment process alongside the pricing team for clients eligible for rate changes.
- Manage same for clients with off-cycle adjustments.
- Analyze client rate agreements to determine eligibility and timelines for annual rate adjustments.
- Coordinate with attorneys, Billing and Ebilling teams, and Pricing to implement rate changes in financial systems.
- Monitor rate activation and ensure accurate updates across all downstream billing platforms.
- Work closely with the Pricing team to evaluate non‑standard rate proposals and provide operational insights.
- Partner with FP&A on analytics, forecasting, and financial reporting related to client rate performance.
- Collaborate with Billing and Ebilling teams to troubleshoot rate discrepancies and ensure accurate billing outcomes.
- Coordinate with Collections to address rate‑related issues impacting accounts receivable.
- Prepare regular and ad‑hoc reports on rate usage, exceptions, compliance metrics, and upcoming rate adjustments.
- Identify trends, risks, and opportunities related to client fee arrangements and rate structures.
- Recommend process improvements that enhance accuracy, efficiency, and firmwide rate governance.
Requirements
- Minimum of 4-6 years of experience in pricing, billing operations, financial analysis or rate administration – preferably within a law firm or professional services environment.
- Bachelor’s degree in Finance, Accounting, Business Administration or related field. May be substituted for relevant legal work experience.
- Strong proficiency in financial and billing systems (e.g., Aderant, Elite 3E, or similar platforms).
- Advanced Excel skills, including pivot tables and data analysis.
- Familiarity with Ebilling platforms and rate validation tools.
- Exceptional analytical and problem-solving abilities.
- Ability to effectively manage multiple projects with competing deadlines and perform well under pressure.
- Must be adaptable and flexible to meet changing needs and priorities.
- Excellent communication skills and the ability to collaborate across departments and various levels across the firm including attorneys, clients, colleagues and firm leadership.
- Ability to communicate complex information in an effective manner.
- Strong attention to detail and commitment to data accuracy.
- Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
Benefits
- comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- life and AD&D insurance
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- FSAs for dependent care
- health advocacy services
- behavioral health and counseling resources for all family members
- 401(k)
- profit sharing
- pre-tax transit and parking program
- backup dependent care
- senior care planning support
- resources for individuals with development disabilities and their caregivers
- paid holidays and other paid time off, including paid leave for new parents
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysisbilling operationsrate administrationdata analysisExcelpivot tablesrate validationanalyticsforecastingreporting
Soft Skills
analytical abilitiesproblem-solvingproject managementadaptabilityflexibilitycommunication skillscollaborationattention to detaildata accuracytime management