Holland & Knight LLP

Senior E-Billing Specialist

Holland & Knight LLP

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • Texas • United States

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Job Level

Senior

About the role

  • Collaborate with Billing Specialists to identify finalized invoices to be processed electronically
  • Ensure that client/matter set ups are completed by client and Firm
  • Collaborate with Timekeeper Matter Maintenance team internally and clients externally to facilitate set ups and additional requirements after the onset of the engagement
  • Ensure that client mandated data is corrected coded within Aderant system and translated to client’s designated ebilling site
  • Verify that matter ID and rates are correct, and that budgets, task and activity codes are set and submitted as required
  • Perform electronic billing transactions including invoice transmission through Billblast and inputting data into the client’s ebill site
  • Own the full scope of electronic billing for assigned clients, resulting in successful ebilling to and payment from client; collaborate with Collections team when dedicated collections assistance is required due to non-payment of an approved invoice
  • Relay communications to Billing Attorneys or other designated attorneys regarding invoice rejections or reductions; ensure that communications are clear and subsequently followed up on or escalated if no response is received
  • Follow up on and correct rejected items which include but are not limited to timekeeper approvals, timekeeper rates, client matter ID, budgets, and tasks/activity codes issues
  • Collaborate with Client Billing Compliance team on invoice reductions so that actions resulting in compliance with outside counsel guidelines can be evaluated and implemented
  • Liaise with the Billing Specialists on routine and special billing requests and projects, including timely problem solving
  • Perform transactions, coordinate data, projects, or accounts of a highly specialized, advanced, or sensitive nature
  • Build rapport to establish and maintain solid client relationships
  • Provide general administrative assistance and support to assigned managers
  • Handle customer relations activities as needed
  • Work on special projects and additional duties as assigned

Requirements

  • 5 + years legal electronic billing experience
  • Strong technical skills including MS Word, Excel and Outlook
  • Excellent oral and written communication skills
  • Excellent organizational abilities
  • Ability to manage multiple tasks and meet deadlines simultaneously
  • Ability to interact extensively with management and colleagues
  • Experience with Aderant billing software preferred
  • Ability to prioritize effectively
Benefits
  • comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
  • life and AD&D insurance
  • short and long term disability insurance
  • tax-advantaged accounts for health care expenses, including FSAs and HSAs
  • FSAs for dependent care
  • health advocacy services
  • behavioral health and counseling resources for all family members
  • 401(k)
  • profit sharing
  • pre-tax transit and parking program
  • backup dependent care
  • senior care planning support
  • resources for individuals with development disabilities and their caregivers
  • paid holidays and other paid time off, including paid leave for new parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electronic billinginvoice processingdata codinginvoice transmissiontimekeeper approvalsbudget managementtask codesactivity codesclient matter IDcollections assistance
Soft Skills
communication skillsorganizational abilitiesproblem solvingrelationship buildingtask managementdeadline managementcollaborationclient relationsattention to detailescalation management