Gerente de Atendimento

HolidayHome CostaBrava

Manage client relations and ensure successful execution of live marketing projects. Oversee communications and deliverables between the agency and clients.

Posted 5/1/2026full-timeCampinas • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the client's ambassador within the agency, ensuring communication is not only fluid but aligned with the brand's business objectives.
Establish and manage communication SLAs (Service Level Agreements), ensuring the client receives structured reports and that expectations are proactively managed.
Develop a technical trust relationship, acting as a consultant who anticipates needs before they become formal requests.
Lead the strategic unfolding process, transforming superficial briefings into robust technical documents with clear goals, KPIs and operational constraints.
Orchestrate integration between Creative, Production and Planning teams, ensuring the strategy's through-line is preserved during technical execution.
Conduct critical alignment meetings to validate the technical and financial feasibility of proposals before final client presentation.
Ensure quality standards across the supplier chain, acting as the final approval filter before delivery to the end client.
Manage project Critical Paths, using management methodologies to identify operational, weather or logistical risks that may impact delivery.
Implement structured contingency plans for each activation, ensuring the client is aware of risks and prepared solutions.
Monitor contractual and technical milestones, providing full visibility of progress through dashboards or detailed status reports.

Requirements

What you’ll need

Bachelor's degree in Tourism, Events, Hospitality, Marketing, Public Relations or related fields, complemented by a postgraduate degree or MBA in the area;
Solid experience in Live Marketing: Mastery of the sector's particularities (event production, promotional item logistics, staff hiring, scenic structure/sets).
Brand Strategic Vision: Ability to assess whether a live marketing action aligns with the client's positioning.
High-Level Communication: Skill to lead meetings with stakeholders across different hierarchical levels.
Organization and Methodology: Experience with project management tools and structured account management processes.
Advanced English.

Benefits

Comp & perks

30 days paid leave every 12 months worked;
Commuting allowance for office trips;
Wellhub - Physical and mental wellness solution for our employees;
CB Fruit Provision - To provide convenience for our employees and encourage healthy eating habits, we provide fruit at our headquarters;
B-day off - Day off on your birthday (or another day by agreement) to celebrate with friends and family;
An environment that values diversity, learning and the continuous development of all employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementevent productionpromotional item logisticsstaff hiringscenic structurestrategic planningKPI developmentrisk managementcontingency planningtechnical documentation

Soft Skills

communicationleadershiporganizationconsultative skillsstakeholder managementalignment facilitationproactive managementstrategic visioncritical thinkingproblem-solving

Certifications

Bachelor's degreepostgraduate degreeMBA