Customer Success – Mid-level Onboarding Analyst
HolidayHome CostaBrava
full-time
Posted on:
Location Type: Hybrid
Location: Campinas • Brasil
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead all onboarding projects for new clients;
- Support new clients and address their questions and concerns;
- Act as the Hypercare guardian for new clients, identifying and resolving any issues or questions;
- Coordinate with other departments to ensure new clients have access to all necessary information and resources;
- Assess the effectiveness of the onboarding process and propose improvements;
- Participate in projects and initiatives related to Customer Success;
- Work to improve Customer Success metrics;
- Conduct implementation and follow-up meetings related to onboarding;
- Execute onboarding steps, demobilization (offboarding), and support during Hypercare;
- Identify improvements and prioritize actions;
- Assign responsibilities and monitor the implementation of actions, providing support when needed;
- Map friction points in the onboarding process and provide feedback to the New Business team;
- Keep onboarding process documentation up to date.
Requirements
- Bachelor's degree in Business Administration, Marketing, Sales, or related fields (completed);
- 2 years of experience, preferably in Customer Success with a focus on onboarding;
- Proficiency in Microsoft Office;
- Advanced English;
- Strong verbal and written communication skills;
- Organized and proactive;
- Currently enrolled in or completed higher education;
- Preferred: fluent English and/or Spanish;
- Experience in B2B SaaS companies;
- Knowledge of Product Discovery practices;
- Previous experience with recruitment and selection or Employer Branding.
Benefits
- SulAmérica Health Plan (90% subsidized)
- Uniodonto Dental Plan (100% subsidized)
- Wellhub
- Life Insurance
- Transportation voucher (no payroll deduction)
- Meal allowance (Ticket Flex)
- CB Fruit Stand — To make it easier for our employees and encourage healthy eating habits, we provide fruit at our headquarters;
- CBirthday — Day off on your birthday to enjoy the moment with family and friends;
- Opportunity to access personal travel with special conditions;
- A work environment that values diversity, learning, and the continuous development of all employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessonboardingoffboardingimplementationB2B SaaSProduct DiscoveryMicrosoft Office
Soft skills
verbal communicationwritten communicationorganizational skillsproactiveproblem-solving
Certifications
Bachelor's degree