Holafly

Customer Success Manager – B2B

Holafly

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Drive revenue activation by converting registered B2B leads into active, high-frequency purchasers.
  • Analyze customer funnels and usage patterns to eliminate friction points and optimize the post-registration lifecycle.
  • Execute growth strategies that increase average order value and product adoption across active accounts.
  • Proactively reactivate dormant accounts through targeted outreach, education, and value-driven enablement.
  • Monitor and report on account health, maintaining high retention rates and identifying churn risks before they happen.
  • Translate customer insights into actionable product and marketing improvements to streamline the B2B user journey.

Requirements

  • Proven experience in B2B Customer Success or Account Management, specifically focused on revenue growth and conversion.
  • Expertise in HubSpot, Shopify, and modern CRM ecosystems to manage and automate complex customer lifecycles.
  • Strong analytical mindset with the ability to turn data patterns into effective outreach and expansion strategies.
  • Exceptional communication skills to articulate value and influence decision-makers within partner organizations.
  • Fluent Spanish and English is a must.
  • Ability to thrive in a fast-paced scale-up, managing high-volume portfolios with a growth-oriented mindset.
Benefits
  • Remote-first culture with flexible schedules to promote a healthy work-life balance.
  • Opportunity to join a rapidly scaling global startup with clear paths for professional growth.
  • A diverse, international team that values autonomy, transparency, and innovation.
  • E-sim discounts for you and your friends and family.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Customer SuccessAccount Managementrevenue growthconversiondata analysisoutreach strategiesexpansion strategies
Soft Skills
analytical mindsetcommunication skillsinfluencegrowth-oriented mindset