Client Operations – Strategic Growth Manager

Hogan Lovells

Client Operations & Strategic Growth Manager managing strategic client operations for Hogan Lovells Cadwalader, a global law firm. Overseeing budgets, billing compliance, AI enablement, pricing, and growth initiatives for a major financial-services client.

Posted 8/4/2026full-timeWashington, D.C. • District of Columbia, New York, Washington • 🇺🇸 United StatesSeniorLead💰 $135,970 - $199,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic planning, and project management within a legal or professional services context. Proficient in budget coordination, data analysis, and compliance with billing guidelines to ensure client service excellence.

Highest-signal resume keywords

Client Relationship ManagementBudget CoordinationProject Management MethodologyData AnalysisExcellent Writing and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingProject PlanningWorkflow ManagementData AnalysisClient-Facing Project ManagementScopingPost-Matter ReviewsLaw Firm Management MetricsTimekeeping StandardsAI Tool Engagement

Soft Skills

Strong Organizational SkillsRelationship BuildingProactive Stakeholder EngagementAdaptabilityAttention to Detail

Tools & Technologies

Advanced ExcelPowerBIHighQ CollaborateSmartsheetPlanner

Certifications & Qualifications

Project Management Qualification

Industry Keywords

Legal Practice OperationsProfessional ServicesAccount ManagementCLE ProgramsBilling Guidelines

About the role

Key responsibilities & impact

Manage the firm’s relationship with a major financial services client
Develop, maintain, and execute strategic client plans
Identify opportunities to deepen client relationships and expand engagements
Coordinate client team communications, meetings, agendas, notes, and action items
Plan and execute client meetings, events, CLE programs, sponsorships, and relationship-building initiatives
Support panel management and pitch opportunities, including pitch presentations and documents
Support client service excellence through reporting, feedback, billing, guidelines, conflicts, and operational collaboration
Develop matter plans with timelines, milestones, budgets, and resource requirements
Track budgets, deliverables, assumptions, reports, scope changes, and status escalations
Monitor billing-guideline compliance, invoices, time entries, and new matter openings
Coordinate with the client’s Billing department to ensure transparency and predictability
Oversee the firm’s AI engagement with the client, including tool approvals, billing, notifications, time entry, and licensing
Train internal teams on applicable AI tools and track AI commitments, issues, resolutions, and process improvements
Coordinate and monitor fee arrangements, supplemental bills, credits, and fee tracking across client projects
Engage with an internal working group on pricing negotiation
Participate in the global Responsible Business program

Requirements

What you’ll need

Strategically and commercially minded; able to translate emerging business issues into client-growth opportunities
Experience coordinating budgets for a multi-matter portfolio and partnering with Finance
Deep knowledge of law firm management metrics and legal-practice operations
Familiarity with outside counsel guidelines and timekeeping standards
Ability to troubleshoot and analyze data
Pragmatic, diplomatic, and resourceful; able to adapt quickly
Ability to build strong relationships with lawyers and client contacts at all levels
Strong organizational and prioritization skills; able to complete simultaneous projects with minimal supervision
Experience working independently and in cross-functional teams
Proactive and persistent stakeholder engagement with strong follow-through
Excellent writing and presentation skills with exacting attention to detail
Advanced Excel skills
PowerBI or comparable data-analysis tool experience highly desirable
HighQ Collaborate and Smartsheet or Planner experience highly desirable
Seven (7)+ years of relevant experience required
Law firm or similar professional-services experience preferred
Account management or PMO experience
Advanced knowledge of project management methodology
Client-facing project management experience
Experience with scoping, budgeting, project planning, workflow management, and post-matter reviews
Bachelor’s degree or equivalent experience in marketing, account management, or a related field preferred
Project management qualification desirable
Availability for core hours Monday through Friday, 9:00 a.m. to 6:00 p.m., with flexibility for additional hours based on business requirements

Benefits

Comp & perks

Annual discretionary bonuses may be available
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid time off
Reasonable accommodations for applicants and candidates with disabilities