Service Sales Representative

Hoffman & Hoffman, Inc.

Service Sales Representative driving new HVAC sales for Hoffman Mechanical Solutions in a professional manner. Collaborating with customers to provide solutions and ensure high referral-based sales.

Posted 5/19/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Present in-person proposals at Customers’ facility
Perform sales presentations, as outlined in company selling process, using approved company presentation materials and methods
Educate potential customers on value
Refine communication skills and improve customer satisfaction processes
Keep appointments with customers as scheduled
Participate in training as requested and needed
Must demonstrate learning-retention and field-level application of knowledge and skills attained from all trainings provided
Transfer all required information / communications after the call based on company process standards, this includes all pictures of the job and all necessary notes, drawings etc., to adequately communicate the job to the operations department in order for them to make the perfect installation; completing required sales reporting; being available to answer questions that may arise; and returning to completed jobs for quality checks, plant referral seeds
Stay in contact with the office and work from the office when not in the field
Follow company procedures for generating referrals
Participate in sales meeting
Represent the company in a professional manner consistent with the company’s integrity and customer-care standards
Other duties as assigned

Requirements

What you’ll need

5+ years’ experience in sales, preferably HVAC, Construction or Service
Bachelors Degree (preferably in engineering, math, or the sciences)
Strong verbal and written communication skills (via phone, email and in-person)
Excellent organizational skills with an ability to think proactively and prioritize work
High attention to detail and accuracy
Professional appearance is a must
Must be mechanically inclined and possess a strong understanding of the psychology of sales
Solid organizational and sales pipeline management skills
Excellent customer service skills
Strong time management skills
Strong problem solving and analytical thinking skills
Work independently and with team; consistently meet deadlines.
Demonstrate sound judgment and good decision-making skills
Must be well organized and a “go-getter”
Must be comfortable with all levels of people including all levels of clients
High Energy – able to manage multiple projects in a fast-paced environment
Ability to work occasional evenings and weekends
Ability to travel occasionally, with some overnight stays
Successfully build relationships (including remotely); strong people skills.
Provide prompt solutions, highly responsive and superior customer service to inquiries and requests.
Ability to effectively use Excel, Word, Outlook, and basic computer skills or the ability to learn them quickly
Ability to effectively lead small teams
Must possess a valid drivers license

Benefits

Comp & perks

We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP).
This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesHVACconstructionservicesales pipeline managementmechanical inclinationproblem solvinganalytical thinkingcustomer servicetime management

Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detaildecision-makingrelationship buildingproactive thinkingteamworkindependencehigh energy

Certifications

Bachelor's Degree