Implementation Manager
HockeyStack
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality.
- Develop, drive, and track against mutual action plans (MAPs) tailored to each customer’s goals and use cases.
- Coordinate internal and external resources to remove blockers and keep implementations running smoothly.
- Partner with customers to set-up their data infrastructure - integrations, data dictionary, dashboards and prompts relevant to their GTM use cases.
- Ensure the technical implementation is complete, accurate, and optimized for each customer’s context.
- Support change management efforts, guiding customers through organizational adoption of HockeyStack insights.
- Coordinate closely with Sales, Marketing, Customer Success, Product, and Data teams to align on deliverables, dependencies, and communication.
- Work closely with the Customer Success Manager and Data Analysts to ensure ongoing adoption, value realization, and expansion readiness.
- Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch.
- Drive initial customer usage and showcase early value, accelerating time to 'aha' moments.
- Gather feedback and share insights internally to improve the implementation process and product experience.
Requirements
- 5+ years experience as a customer facing GTM SaaS implementation Manager with strong project management experience.
- Demonstrated ability to manage complex cross-functional implementations from sales handoff to launch and beyond.
- Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
- Excellent communication and stakeholder management skills.
- Technical aptitude to understand integrations, data tracking logic, analytics and insights.
- Comfortable operating in a fast-paced startup environment with autonomy and accountability.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata infrastructureintegrationsdata tracking logicanalyticsKPI definitionSaaS implementationcustomer adoptionchange managementGTM processes
Soft skills
communicationstakeholder managementcross-functional collaborationproblem-solvingautonomyaccountabilitycustomer partnershipfeedback gatheringorganizational adoptionvalue realization