Assistant Association Manager

HOATalent

Assistant Association Manager providing support for homeowners and residents in property management across multiple communities. Handling customer inquiries and supporting Property Manager in various operational tasks.

Posted 4/29/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
Customer service – responsive communication with client, residents, vendors, and team members
Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
Assist with budget preparation, banking tasks, and financial reporting
Help obtain vendor proposals and manage service contracts
Enforce community rules and regulations consistently and professionally
Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
Maintain organized records, task lists, and follow-through on all open items

Requirements

What you’ll need

3–5 years of external-facing, high-volume customer service experience
Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver's license and reliable transportation
Dedicated home workspace with high-speed internet
Ability to travel within the Cleveland metro area several times per week
Must reside within 45 minutes of Cleveland, OH
Must pass a criminal background and credit history check before hire
Property management experience (Nice to Have)
Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar) (Nice to Have)
Familiarity with HOA governing documents, CC's, or community association regulations (Nice to Have)

Benefits

Comp & perks

Mileage reimbursement for community travel
Health, dental, and vision insurance
401(k) retirement plan with employer match
Paid time off
Life insurance
Referral bonus program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebudget preparationfinancial reportingvendor coordinationwork order processingproperty managementexperience with property management software

Soft Skills

professionalismresponsive communicationorganizational skillsproblem-solvingurgency

Certifications

valid driver's license