Ho-Chunk, Inc.

Manager

• Implement and maintain proprietary, site-specific quality control processes and procedures using company-approved systems and software.
• Conduct routine and special inspections, audits, and assessments to identify quality deficiencies, non-compliance, or process gaps.
• Collaborate with program managers and supervisors to develop and refine quality control plans and performance strategies.
• Monitor the quality of materials, workmanship, services, and processes throughout the full project lifecycle.
• Document, track, and report quality findings, trends, and recommended corrective actions.
• Ensure all quality control documentation, records, and reports are accurate, complete, and audit-ready.
• Identify potential quality risks and develop mitigation strategies to reduce operational impact.
• Investigate root causes of quality issues and coordinate corrective and preventive actions across functional areas.
• Gather, analyze, and evaluate customer feedback related to service quality and compliance.
• Use quality data and feedback to support continuous improvement initiatives.
• Coordinate with Environmental Health (EH), Assistant Environmental Health (AEH), Quality Assurance Supervisors, and Housekeeping Supervisors to align QC activities with contract requirements.
• Manage budgets and resources associated with quality control activities.
• Communicate quality control status, risks, and outcomes to clients, regulatory agencies, and internal leadership.
• Provide training and ongoing guidance to quality control personnel to ensure understanding of standards, procedures, and expectations.

Quality Control Manager