Slot Floor Supervisor – Swing Shift

Ho-Chunk, Inc.

Slot Floor Supervisor managing daily slot operations for WarHorse Gaming in Lincoln, NE. Ensuring compliance with gaming regulations and supporting exceptional guest service.

Posted 6/26/2026full-timeLincoln • New York • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer service strategiescurrency transaction reportingjackpot verificationschedulingproblem-solvinganalytical skillsdecision-making

Soft Skills

guest serviceempathyactive listeningattention to detailorganizational skillsprofessionalism

Tools & Technologies

Microsoft Office Suitemobile devicestabletstouchscreen technology

Certifications & Qualifications

high school diplomaGED

Industry Keywords

slot operationscomplianceinternal controlsproblem gambling regulationscustomer service-driven environment

About the role

Key responsibilities & impact

Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements
Support and reinforce exceptional guest service standards across the Slot Operations team
Assist with developing and implementing customer service strategies for Slot Operations
Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls
Create and manage daily and weekly staff schedules based on operational needs
Ensure compliance with federal currency transaction reporting requirements
Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through
Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment
Attend all required training sessions and operational meetings
Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests
Maintain scheduling flexibility to support business demands
Perform other duties as assigned

Requirements

What you’ll need

Must be 21 years of age or older
High school diploma, GED, or equivalent experience
Minimum of three (3) years of experience in a guest service or customer service–driven environment
Strong organizational skills and attention to detail
Excellent analytical, problem-solving, and decision-making abilities
Proficiency with Microsoft Office Suite or related software
Ability to use mobile devices, tablets, and touchscreen technology

Benefits

Comp & perks

Federal Employees Medical Coverage
Full Insurance Coverage offerings
401K with Immediate Vesting & Company Match
Quarterly Incentive Program
Vacation, Holiday & Sick Days
Discounted Meal Program