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Slot Performance Manager
Ho-Chunk, Inc.. Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination .
About the role
Key responsibilities & impact- Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
- Analyze slot performance data to identify trends and improve profitability
- Manage, coach, and evaluate team members; oversee hiring and training processes
- Ensure compliance with all internal policies and applicable gaming regulations
- Maintain optimal staffing levels and support special events and promotions
- Monitor operational effectiveness and implement continuous improvement strategies
- Collaborate with HR on employee relations and performance management
- Deliver high-quality guest service, resolving issues with professionalism and discretion
- Stay current on industry trends, systems, and technologies
- Maintain security and accountability of company-issued equipment
Requirements
What you’ll need- Must be 21 years or older
- Bachelor’s degree in Business, Hospitality, Marketing, or related field (or equivalent experience)
- 5+ years of slot operations experience; 3+ years in a leadership role preferred
- Strong analytical, organizational, and problem-solving skills
- Proven leadership and team management ability
- Proficiency in Microsoft Office and slot/player tracking systems
- Knowledge of gaming regulations and compliance standards
Benefits
Comp & perks- Health insurance
- Flexible schedule
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
slot operationsdata analysisperformance managementstaffing managementcontinuous improvementproblem-solvingMicrosoft Officeslot/player tracking systems
Soft Skills
leadershipteam managementanalytical skillsorganizational skillsguest serviceprofessionalismdiscretion
Certifications
Bachelor’s degree