Information Systems Security Officer, ISSO
CGS Federal (Contact Government Services)
Cyber Security
IT Support Technician
Ho-Chunk, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cyber SecurityGo
About the role
- Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
- Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
- Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
- Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
- Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
- Deliver training and support to end users and staff on equipment operation and system use.
- Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
- Document all instances of hardware failure, repair, installation, and removal.
- Track and manage IT hardware/equipment contracts, including contract-based installations.
- Respond promptly to IT support requests via calls, pages, and emails.
- Perform additional duties as assigned.
Requirements
- Must be 21 years of age or older.
- High school diploma.
- Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
- One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
- Strong English communication skills (written and verbal).
- Previous experience in a casino setting.
- Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.
- Preferred: Microsoft, Cisco, CompTIA A+, or Network+ certification.
