HNL Lab Medicine

Manager

• Manages and coordinates activities of assigned employees in the Phlebotomy department.
• Provides management expertise and direction to staff.
• Develops and maintains department policies and procedures according to Clinical Laboratory Standards Institute (CLSI) guidelines to ensure pre-analytic quality and integrity of specimens.
• Provides expertise, continuing education, mentoring, coaching and training directly to management staff along with added support to front line colleagues within the Phlebotomy team to maintain a client/patient-focused attitude and culture of service excellence.
• Performs ongoing departmental monitoring to improve quality, work flow, staff productivity and employee satisfaction as well as prepares and/or directs preparation of various qualitative and quantitative reports/ records for the purpose of metrics reporting and quality control.
• Actively participates in organizational quality programs and ensures prompt responses to problems and complaints.
• Fosters a culture of collegiality and effectively communicates with other functional areas and across all levels of management and staff.
• Prepares and administers department budget and acts as a key contributor when providing input and recommendations to the director for the purchase of capital equipment.
• Demonstrates ability to perform all duties and responsibilities of those supervised.
• Actively participates in the continuing education programs; reviews current literature, participates in meetings and attends seminars to keep informed of new developments within the field as well as cascades new information to direct reports.

Manager, Phlebotomy