HMH

Senior Developer

HMH

full-time

Posted on:

Location Type: Office

Location: Pune • 🇮🇳 India

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Manage user accounts, roles, profiles, permissions, and licenses across Sales, Marketing, and Support teams.
  • Configure and maintain page layouts, record types, automation rules, flows, and validation rules.
  • Handle data imports, exports, cleansing, and deduplication using tools like Data Loader or Data Import Wizard.
  • Maintain system security, permissions, roles, and access controls to safeguard sensitive data.
  • Bot development and enhancements, including chatbot workflows and automation.
  • Work on Connected Apps configuration and management.
  • Design and implement complex Flows for advanced business processes.
  • Support Salesforce integrations with marketing automation platforms and other systems.
  • Maintain campaign structures, lead routing, and engagement tracking.
  • Collaborate with stakeholders through multiple business calls, ensuring clear requirement gathering and solution alignment.
  • Support customer service environments using chat/messaging platforms and implement Knowledge Articles.
  • Train end users, create documentation, and promote Salesforce best practices to drive adoption.
  • Enforce data security, backup procedures, and role-based access control in compliance with company and regulatory requirements.

Requirements

  • 5+ years of experience as a Salesforce Administrator in a multi-departmental environment.
  • Strong understanding of Salesforce Sales Cloud, Service Cloud, and Experience Cloud (PRM a plus).
  • Proficiency in Salesforce Flow, Process Builder, and declarative automation.
  • Familiarity with Apex Classes, Triggers, Batch Apex, and SOQL (basic coding knowledge is a plus).
  • Experience with Salesforce integrations (APIs, middleware, marketing tools).
  • Knowledge of Lightning App Builder and Experience Cloud site setup.
  • Familiarity with security frameworks and governance in Salesforce.
  • Excellent communication skills for stakeholder collaboration and requirement discussions.
  • Highly Preferred Bachelor’s/Master’s degree in Engineering, Computer Science, or equivalent experience.
  • Certified Salesforce Administrator (ADM-201) required.
  • Advanced Administrator (ADM-211) highly valued.
  • Additional certifications such as Sales Cloud, Service Cloud, Platform Developer, CPQ are a plus.
  • Experience with Salesforce Service Contracts, Subscriptions, and Entitlements.
  • Knowledge of Gearset for DevOps and deployment automation.
  • Exposure to AI-powered CRM features (Einstein, GPT, Bots).
  • Experience with Salesforce Revenue Cloud Advanced (CPQ).
Benefits
  • HMH aims to help employees grow as people, and not just as professionals.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce AdministratorSalesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudSalesforce FlowProcess BuilderApex ClassesSOQLSalesforce integrationsLightning App Builder
Soft skills
communication skillsstakeholder collaborationrequirement gathering
Certifications
Certified Salesforce Administrator (ADM-201)Advanced Administrator (ADM-211)Sales CloudService CloudPlatform DeveloperCPQ