Helpdesk Support Technician

HMC Architects

IT Support Technician providing front-line technical support at HMC Architects. Resolving hardware, software, and network issues in an architectural office environment.

Posted 7/22/2026full-timeOntario • California • 🇺🇸 United StatesJuniorMid-Level💰 $44,619 - $60,764 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting PCs, laptops, and network issues, while ensuring adherence to IT policies and security procedures. Proficient in managing hardware and software inventory, providing end-user documentation, and delivering exceptional customer service.

Highest-signal resume keywords

Microsoft Server ExperienceWindows Environment ProficiencyPC Hardware TroubleshootingCustomer Service SkillsIT Policy Enforcement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware InstallationSoftware ConfigurationNetwork SupportDevice MonitoringTechnology PlanningEnd-User DocumentationData Integrity MaintenanceWorkstation SetupPrinter Support

Soft Skills

Communication SkillsCustomer ServiceAdaptabilityCollaborationDependability

Tools & Technologies

Video Conferencing EquipmentMobile DevicesPeripheral DevicesIT ApplicationsInventory Management Systems

Certifications & Qualifications

Associate DegreeTechnical Training

Industry Keywords

IT SupportNetwork IssuesHardware/Software MaintenanceIT PoliciesTechnical Documentation

About the role

Key responsibilities & impact

Respond to and prioritize IT support requests via phone, email, and in person
Troubleshoot PCs, laptops, peripherals, and basic network issues
Set up and configure workstations, printers, mobile devices, and video conferencing equipment
Install, configure, and maintain hardware, software, and applications
Support networked printers, plotting equipment, and peripheral devices
Maintain hardware/software inventory and ensure data integrity
Create basic end-user documentation and provide technology guidance
Enforce IT policies, standards, and security procedures
Assist with system upgrades, device monitoring, and technology planning
Travel as needed to the other offices

Requirements

What you’ll need

Associate degree or equivalent technical training
Minimum 2 years of experience in a Microsoft Server and Windows environment
Working knowledge of PC hardware, networking basics, and IT applications
Strong customer service, communication, and documentation skills
Ability to manage priorities, meet deadlines, and adapt to change
Professional demeanor, dependable attendance, and collaborative work style.

Benefits

Comp & perks

company paid wellness courses
on-site gyms (at select locations)
access to financial advisors
discounts to wellness platforms, gyms and more
LinkedIn learning access
business development training
supportive mentorship
company-paid ARE study materials
exam fees
licensure completion bonuses
Base+Bonus+Equity+401k including student loan repayments, wellness programs, full medical, dental, vision, time off and holidays above industry standard.