HKR

Customer Service Associate

HKR

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇬 Egypt

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Job Level

JuniorMid-Level

About the role

  • Respond to customer inquiries via written channels only (email, chat, tickets, social platforms).
  • Provide clear, friendly, and accurate support in both English and Arabic, ensuring an excellent customer experience.
  • Resolve customer issues by following internal guidelines and escalating complex cases when needed.
  • Keep records up to date by documenting interactions and outcomes in the CRM system.
  • Collaborate with internal teams to ensure timely and consistent solutions for customers.
  • Maintain high quality standards, response times, and customer satisfaction metrics.
  • Continuously learn about the client’s products, services, and updates to better assist customers.

Requirements

  • ✍️ You have experience in customer service or a strong interest in written customer support.
  • ✍️ Your English is at **B2 level** (written), and your Arabic is **C1–C2 level** (written), with excellent grammar and clarity.
  • ✍️ You’re comfortable communicating only in writing—no calls or voice support involved.
  • ✍️ You’re detail-oriented, patient, and genuinely enjoy helping people.
  • ✍️ You’re familiar with CRM tools, helpdesk platforms, or are quick to learn new systems.
  • ✍️ You can manage multiple conversations at once while staying organized and calm.
  • ✍️ You’re proactive, reliable, and open to feedback and continuous improvement.
Benefits
  • 💰 Fair market pay
  • 🏠 Remote, full-time job - work as an independent contractor from the comfort of your own home!
  • 🕐 9 AM - 6 PM GST schedule (with 1 hour of lunch break 🍕)
  • 🥳 Start-up culture, young team, no egos, no BS

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicewritten customer supportCRM toolshelpdesk platformsdocumentationissue resolutionproduct knowledgeservice updates
Soft skills
detail-orientedpatientcommunicationorganizationalproactivereliableopen to feedbackcontinuous improvement