Job Level
JuniorMid-Level
About the role
- Own a book of current Hive customers and act as a strategic partner throughout their lifecycle
- Lead renewal conversations, negotiate contract terms, and ensure high retention rates
- Identify and close upsell and cross-sell opportunities that drive additional value for customers and revenue for Hive
- Understand customer goals and workflows and help them achieve success with Hive's platform
- Conduct regular account reviews to align on outcomes and usage
- Collaborate with internal teams to ensure the best customer experience
- Track and manage your book of business using internal tools such as Salesforce, Hubspot, Salesloft, etc.
- Share customer feedback internally to influence product development and go-to-market strategy
Requirements
- 2+ years experience in SaaS sales, account management, or customer success
- Proven ability to manage a portfolio of customers and meet or exceed retention and upsell targets
- Excellent communication skills - confident leading conversations via video, phone, or in person
- Customer-centric mindset with a knack for building trust and long-term relationships
- Strong organizational skills with the ability to manage multiple priorities and accounts
- Comfortable working in a fast-moving, remote-first environment
- Experience using Salesforce and familiarity with other CRM or customer success tools
- Legal work authorization to work in Canada or the US (no sponsorship; cannot hire within Quebec)
- Bonus: Experience working in MarTech or with event organizers/marketers
- Bonus: Familiarity with product-led growth (PLG) principles and execution
- Bonus: Prior experience at an early-stage or rapidly scaling SaaS company
- Bonus: Prefer to work in Central or Eastern timezones