Systems and Processes Analyst

Hitss Brasil

Atue como Analista de Sistemas e Processos na Hitss, focando em gestão de serviços de TI e processos ITIL. Junte-se a uma multinacional que valoriza diversidade e inovação.

Posted 6/22/2026full-timeBrasília • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service Management (ITSM)process mappingprocess modelingrisk analysisimpact assessmentcontinuous process improvementIncident ManagementRequest FulfillmentProblem ManagementChange Management

Soft Skills

communicationcollaborationfacilitationanalytical thinkingproblem-solving

Tools & Technologies

ITSM tools

Certifications & Qualifications

ITIL certification

Industry Keywords

ITIL 4governanceprocess optimizationstandardizationautomationRACI matrixService ConfigurationIT Asset ManagementService Catalogcompliance

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

**Responsibilities:**
Support the design, analysis, implementation, maintenance and continuous improvement of IT Service Management (ITSM) processes.
Ensure process adherence to ITIL 4 best practices.
Review and update workflows, procedures, policies, standards and RACI matrix.
Work integrally with Incident, Request, Problem, Change, Configuration, IT Asset and Service Catalog management processes.
Prepare technical and management reports to monitor processes.
Support risk and impact analyses related to IT changes and operations.
Identify opportunities for process optimization, standardization and automation.
Facilitate integration between technical areas, support teams and the client.
Ensure process compliance with internal policies, regulations and contractual requirements.
Contribute to the evolution of governance and the maturity of IT services.

Requirements

What you’ll need

**Requirements:**
Bachelor’s degree in Information Technology or a degree in any field with a postgraduate qualification in Information Technology, IT Governance, IT Service Management or a related area.
Experience in projects for design, analysis, implementation and improvement of IT Service Management (ITSM) processes.
Experience in process mapping and modeling.
Experience with ITIL processes: Incident Management; Request Fulfillment; Problem Management; Change Management; Service Configuration; IT Asset Management; Service Catalog.
Experience with ITSM tools.
Knowledge in preparing technical and management reports.
Experience integrating technical areas and clients.
Knowledge of risk analysis, impact assessment and continuous process improvement.
**Mandatory certification:**
ITIL certification.

Benefits

Comp & perks

**Come be a Hit!**