Support Technician

Hitss Brasil

Technical support role at Hitss ensuring stability of internet links and equipment. Engaging in support tasks and actively managing technical issues in retail environments.

Posted 5/4/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Continuously monitor store internet links, ensuring stability and rapid identification of faults;
Open, track, and update technical tickets related to store operations;
Contact telecommunications providers in cases of link unavailability or instability;
Respond to various support requests, including POS systems, terminals, and other store equipment;
Manage the corporate email (COT), sending reports, handling recurring issues, and other necessary communications;
Respond to and support tickets related to the time-clock system;
Configure network switches at a basic level, according to operational requirements.

Requirements

What you’ll need

Bachelor's degree completed or in progress in a Technology-related field;
Previous experience as Network Support Level 1 (N1);
Knowledge of Windows operating system and Microsoft Office suite;
Knowledge of network switch configuration;
Knowledge of support for internet links and telecommunications equipment.
Experience as Network Support Level 1 in retail environments/with retail clients.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hitss Brasil Website LinkedIn All Job Openings 5001 - 10000 employees 🌾 Agriculture 💳 Fintech Agriculture
Fintech
Healthcare Hitss Brasil is a leading system integrator within the Grupo América Móvil, offering over 37 years of experience in digital solutions and IT services across Latin America and the United States. The company specializes in helping businesses adopt and integrate digital solutions to enhance their processes, products, and services. Hitss Brasil provides consulting services, artificial intelligence implementation, and various digital transformation services, catering to industries such as agribusiness, finance, healthcare, and smart cities. Support Technician Job not on LinkedIn 🔥 8 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Continuously monitor store internet links, ensuring stability and rapid identification of faults;
Open, track, and update technical tickets related to store operations;
Contact telecommunications providers in cases of link unavailability or instability;
Respond to various support requests, including POS systems, terminals, and other store equipment;
Manage the corporate email (COT), sending reports, handling recurring issues, and other necessary communications;
Respond to and support tickets related to the time-clock system;
Configure network switches at a basic level, according to operational requirements. 🎯 Requirements
Bachelor's degree completed or in progress in a Technology-related field;
Previous experience as Network Support Level 1 (N1);
Knowledge of Windows operating system and Microsoft Office suite;
Knowledge of network switch configuration;
Knowledge of support for internet links and telecommunications equipment.
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Applicant Tracking System Keywords

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Hard Skills & Tools

network switch configurationWindows operating systemMicrosoft Office suitetechnical ticket managementPOS systems supporttelecommunications equipment supportinternet link monitoringfault identificationcorporate email managementtime-clock system support

Certifications

Bachelor's degree in Technology-related field