Junior Infrastructure Analyst

Hitss Brasil

IT Infrastructure Analyst at Hitss responsible for incident management and customer support. Collaborating with teams to enhance service quality and operational efficiency.

Posted 4/23/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformLinux

About the role

Key responsibilities & impact

Provide first-line support for incident and service request tickets;
Understand client and operations needs and work with involved teams to drive continuous improvements in stability and delivery quality for the client;
Ensure that backlogs for queues and projects are correctly prioritized and completed on schedule, and validate deliverables;
Identify and track critical operational issues together with IT towers, engaging teams to seek fast and efficient solutions to prevent incident openings and resolve root causes;
Monitor problem resolution analyses;
Track incident recurrence rates for tickets.

Requirements

What you’ll need

Bachelor's degree required;
Knowledge of Cloud Computing platforms (GCP, AWS, or Azure);
Experience with Linux/Red Hat;
Knowledge of customer support workflows and strategies;
Advanced proficiency with collaboration tools;
Experience providing remote user support;
Creation and management of knowledge bases for Service Desk and Field Support teams;
Experience working with multidisciplinary teams.

Benefits

Comp & perks

Gender and racial/ethnic equity
Diversity and inclusion program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cloud ComputingGCPAWSAzureLinuxRed Hatcustomer support workflowsremote user supportknowledge base management

Soft Skills

client needs understandingcontinuous improvementprioritizationproblem resolutioncollaborationmultidisciplinary teamwork

Certifications

Bachelor's degree