Hitss Brasil

CX Consultant

Hitss Brasil

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Conduct qualitative and quantitative research to gain a deep understanding of customer behavior, needs, and perceptions.
  • Design and execute research methodologies (in-depth interviews, shadowing, desk research, surveys, focus groups, feedback analysis, and Voice of the Customer data).
  • Translate data into actionable insights, linking research findings to strategies for improving customer journeys and experiences.
  • Prepare executive reports, dashboards, and presentations that turn complex findings into clear, strategic narratives.
  • Support the design and prioritization of customer journeys based on evidence, fostering a data- and insight-driven culture within the organization.

Requirements

  • Bachelor’s degree in Business Administration, Psychology, Communications, Marketing, Design, or a related field.
  • Solid experience (minimum 3 years) in behavioral research, customer journey mapping, insights generation, and experience analysis.
  • Advanced knowledge of qualitative and quantitative research methodologies (in-depth interviews, focus groups, netnography, surveys, sentiment analysis, etc.).
  • Strong data storytelling skills, ability to synthesize insights, and present findings to executives.
  • Familiarity with tools such as Qualtrics, SurveyMonkey, Power BI, advanced Excel, Miro, Figma, Google Data Studio, SPSS or basic R; and methodologies/certifications like CXPA, Design Thinking, Service Design, UX Research, Data Analytics, or Market Research.
  • Postgraduate degree or MBA in Customer Experience, Consumer Behavior, or related fields is a plus.
Benefits
  • Important: All our vacancies are open to professionals with disabilities; we promote gender and racial/ethnic equity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
qualitative researchquantitative researchcustomer journey mappinginsights generationdata storytellingsentiment analysisdata synthesisbehavioral researchexperience analysisresearch methodologies
Soft skills
communicationstrategic thinkingdata-driven decision makingpresentation skillsanalytical thinkingproblem solvingcollaborationcritical thinkingadaptabilitycreativity
Certifications
CXPADesign ThinkingService DesignUX ResearchData AnalyticsMarket Research