Program Manager

• Monitor business metrics;
• Define and execute actions to ensure established goals are met, such as prioritizing the roadmap;
• Monitor and optimize the anti-fraud process and payment gateway;
• Develop and track business KPIs and produce executive reports;
• Monitor the customer lifecycle and customer journeys;
• Identify improvements, prioritize, and track the roadmap using agile methodology;
• Monitor operations in collaboration with the monitoring team;
• Lead partnership development and contract formalization.