Principal Support Product Manager

Hitachi

Hitachi Vantara support portfolio leader shaping pricing, governance, and value-added offerings for enterprise data infrastructure services. Driving adoption, retention, revenue growth, and margin performance across global teams.

Posted 8/7/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $160,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading support portfolio strategy, pricing governance, and cross-functional collaboration to drive customer retention and revenue growth. Proficient in managing portfolio economics, developing business cases, and executing strategic roadmaps for support offerings.

Highest-signal resume keywords

Support Portfolio ManagementPricing Strategy DevelopmentCross-Functional LeadershipData-Driven Decision-MakingCustomer Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementServices Portfolio ManagementSupport ServicesPricing GovernanceBusiness Case DevelopmentPortfolio Roadmap CreationFinancial AnalysisMargin ManagementCompetitive AnalysisCustomer Insights

Soft Skills

Excellent StorytellingCommunication SkillsInfluencing Without AuthorityOutcome-Oriented LeadershipCustomer-First Mindset

Tools & Technologies

Portfolio DashboardsPerformance MetricsGovernance Processes

Industry Keywords

Enterprise TechnologyCustomer SuccessSupport Attach ModelsRenewalsOperational Feasibility

About the role

Key responsibilities & impact

Lead the strategy, governance, commercialization, and business performance of the company’s support portfolio
Define support offering strategy, improve portfolio clarity and competitiveness, and strengthen pricing and packaging discipline
Partner cross-functionally across Product Management, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations
Own support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis
Identify market gaps, customer needs, and competitive opportunities
Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities
Manage portfolio economics, P&L visibility, margin performance, pricing governance, and discounting discipline
Lead pricing and packaging strategy and establish governance for new support offers, product introductions, support attach models, and portfolio lifecycle decisions
Own internal and external portfolio messaging and create field-ready messaging, collateral, competitive comparisons, and customer-facing materials
Establish operating rhythms, portfolio dashboards, performance metrics, and governance processes
Track portfolio performance, adoption, revenue contribution, support attach, margin trends, and customer impact
Drive cross-functional execution against portfolio priorities, milestones, and business commitments
Lead the strategy and business model for value-added support bundles and enhanced customer experiences
Partner with delivery, operations, Sales, and Renewals to ensure support bundles are feasible, scalable, and improve retention, attach, and customer loyalty

Requirements

What you’ll need

15+ years of experience in product management, services portfolio management, support services, pricing, or customer success within enterprise technology
Strong understanding of support business models, services economics, customer lifecycle, support attach, renewals, pricing, and margin management
Demonstrated ability to lead cross-functional initiatives across Product, Support, Sales, Finance, Pricing, Marketing, and Operations
Experience building business cases, portfolio roadmaps, pricing strategies, go-to-market materials, and executive-ready recommendations
Strong commercial judgment balancing customer value, competitive positioning, operational feasibility, and financial outcomes
Strategic, outcome-oriented leadership connecting portfolio decisions to customer retention, revenue growth, and margin performance
Ability to influence cross-functional teams without direct authority
Excellent storytelling and communication skills to simplify complex offerings for executives, sales teams, partners, and customers
Data-driven decision-making, strong business acumen, and comfort operating across metrics, financials, and customer insights
Bias for execution, governance, and accountability while maintaining a customer-first mindset

Benefits

Comp & perks

Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable
Industry-leading benefits, support, and services supporting holistic health and wellbeing
Flexible arrangements, role and location dependent
Reasonable accommodations during the recruitment process
Inclusive culture based on mutual respect and merit-based systems
Support for employee career aspirations and freedom to explore new horizons