Global SAP SuccessFactors Solutions Owner
Dentons
ERPPMP
SAP Service Delivery Manager
Hitachi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
SeniorLead
Tech Stack
ERPITSMSwift
About the role
- Lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.
- Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
- Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution.
- Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA.
- Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
- Continuously evaluate and improve incident management processes, tools and workflows.
- Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Requirements
- Bachelor's or Master’s degree preferred.
- Minimum 8 years of experience managing SAP AMS portfolio.
- SAP Functional or ABAP experience is a must.
- Proven experience in Incident Management, IT service management (ITSM) or a related role.
- Good experience of SAP/ERP processes.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Analytical mindset with problem-solving skills.
- Experience with incident management tools (e.g., Service Now, Power BI).
- Proficiency in both spoken & written English language is required.
Benefits
- We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development.
- Growth possibility: training budget & training platform, changing role within organization
- Possibility to gain experience in international environment
- Possibility to work for industry leader in green energy solution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP AMSSAP FunctionalABAPIncident ManagementIT service managementSAP/ERP processesproblem-solving
Soft skills
communicationinterpersonalability to work under pressureanalytical mindsetability to handle multiple priorities
Certifications
Bachelor's degreeMaster’s degree