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About the role
Key responsibilities & impact- Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
- Diagnose root causes of technical issues and implement effective corrective and preventive actions.
- Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
- Act as a trusted technical interface for customers during service execution and after-service follow-up.
- Support customer training, technical briefings, and on-site guidance when required.
- Provide clear technical explanations, recommendations, and improvement proposals to customers.
- Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
- Provide technical input for service quotations, upgrades, and retrofit opportunities.
- Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
- Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.
Requirements
What you’ll need- 5–10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments
- Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities
- Background in customer-facing roles, working independently on-site and managing technical responsibility
- Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable
- Strong knowledge of Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks
- In depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial
- Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation
- Willingness to travel frequently and work on customer sites, including occasional on-call or outage support
Benefits
Comp & perks- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commissioningtroubleshootingmaintenanceupgradesrepairsautomation systemscontrol systemssubstation automation systemsreading electrical schematicstechnical documentation
Soft Skills
customer-facingindependent worktechnical responsibilityrelationship managementcustomer satisfactionclear communicationtrainingtechnical briefingsproblem-solvingcollaboration