Account Director, Data Centers

Hitachi

Account Director managing strategic accounts within Hitachi Energy. Overseeing customer relationships, driving growth, and ensuring customer satisfaction across multiple business units.

Posted 6/19/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $180,000 - $271,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the entire customer relationship within Hitachi Energy.
Develop and align the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer.
Initiate and maintain C-Level relationships.
Apply a high level of business acumen, including an understanding of the customer’s business drivers, industry trends, economic developments, issues and competition.
Act as focal point for problem resolution and monitor the customer complaint resolution process.
Maximize the consistency of customer experience throughout all contacts with Hitachi Energy.
Lead the development and implementation of the account plan and coverage plan including executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (commercial and technical/project).
Drive growth in assigned account.
Develop and maintain detailed knowledge of the customer’s strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors.
Create and maintain internal relationships with key business partners at all levels of the organization.

Requirements

What you’ll need

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Bachelor’s degree in engineering or business-related discipline required; MBA preferred
10 years of sales experience required; 12+ years of account management experience preferred
Experience working with data center customers, preferably hyperscale clients
Experience with renewable energy products such as transformers, high voltage, switchgear, circuits, etc. preferred
Business acumen with understanding of customer drivers, market trends, and competitive landscape
Experience working in a matrixed team environment and influencing cross-functional teams
Experience in sales, problem resolution, and relationship building with customers
Travel required

Benefits

Comp & perks

Health and retirement benefits
Paid leave and flexibility
Learning and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experienceaccount managementdata center experiencerenewable energy productstransformershigh voltageswitchgearcircuitsbusiness acumenproblem resolution

Soft Skills

relationship buildinginfluencingcommunicationleadershiporganizational skillscustomer experience managementstrategic thinkingcross-functional collaborationnegotiationcustomer focus

Certifications

Bachelor’s degreeMBA