Data Center Operations Manager – Digital Services

Hitachi

Manage data center operations and digital services at Hitachi Energy while leading a growing operations team across North America. Ensure service delivery performance and operational consistency within critical infrastructure.

Posted 5/30/2026full-timeNorth Carolina, Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

You will manage the execution and growth of data center and digital service operations across North America, supporting critical infrastructure within a power grid service environment.
Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes.
Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution.
Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved.
Build and scale operational models and team capabilities while supporting hands-on execution as needed.
Serve as the escalation point for operational, technical, and customer issues.
Oversee operational risk management, including identifying issues and implementing corrective actions.
Support onboarding, transition, and lifecycle management of new and existing service contracts.
Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

What you’ll need

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
Bachelor’s degree in engineering, operations, or a related technical field
10+ years of experience in operations, service delivery, or project/program management
Experience managing cross-functional teams in an operational or service environment
Experience with digital services, critical infrastructure, or data center operations
Experience building or scaling operational organizations in a global environment

Benefits

Comp & perks

Competitive health and retirement benefits
Paid leave and flexible work arrangements
Access to learning platforms and career development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementservice deliveryproject managementdata center operationsdigital servicesoperational risk managementperformance goalsKPI managementcontract managementcontinuous improvement

Soft Skills

leadershipteam developmentcustomer interfaceissue resolutionaccountabilitycommunicationprioritizationproblem-solvingcollaborationorganizational skills