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About the role
Key responsibilities & impact- Take ownership of installed base management across Europe, with a key focus on the Southern European cluster (Spain, Portugal, Italy, France)
- Deep dive into data: cleansing, structuring and continuously improving data quality to enable accurate, actionable insights
- Analyse performance trends across the installed base, identifying risks, opportunities, and untapped growth potential
- Turn data insights into commercial action; partnering with sales, service and product teams to drive cross-selling, upselling and lifecycle value
- Build strong relationships with key customers, ensuring we maximise satisfaction and proactively address future needs
- Promote adoption of upgrades, services and new features to increase value across the installed base
- Act as the go-to expert for installed base topics across the hub, providing insight and guidance to stakeholders
- Deliver clear, data-led reporting and recommendations to senior leadership
- Shape and influence best practices, tools and methodologies for installed base management across Hitachi Energy
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in Business, Engineering, Marketing or similar (Master’s preferred)
- Proven experience (5+ years) in installed base management, customer success, product management or a highly analytical commercial role
- Strong track record of working with complex datasets; with a genuine interest in digging into data and making sense of it
- Experience translating data insights into business decisions and revenue growth
- Strong understanding of customer lifecycle management and value optimisation
- Confident communicator with the ability to influence a wide range of stakeholders across different countries and functions
- Highly analytical mindset, with strong problem-solving skills and attention to detail
- Comfortable working both independently and as part of a cross-functional, international team
- Experience with CRM tools (e.g. Salesforce) and data/reporting platforms
Benefits
Comp & perks- A highly collaborative, international environment across Europe
- The opportunity to truly leverage your passion for data, and see the direct impact of your analysis
- Ownership of a critical growth area with both regional and cluster-level impact
- The chance to work closely with senior stakeholders and influence commercial strategy
- A role with real scope to grow, both in responsibility and career progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data cleansingdata structuringdata quality improvementperformance analysisdata insights translationcustomer lifecycle managementvalue optimizationanalytical skillsproblem-solving
Soft Skills
ownershiprelationship buildingcommunicationinfluenceattention to detailindependenceteam collaboration
Certifications
Bachelor’s degreeMaster’s degree (preferred)