Director, Strategic Delivery – Customer Engagement

Hitachi

. This remote role is responsible for leading cross‑functional execution and customer outcomes across a designated scope within Hitachi Energy.

Posted 5/6/2026full-timeRemote • North Carolina, Tennessee, Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

This remote role is responsible for leading cross‑functional execution and customer outcomes across a designated scope within Hitachi Energy.
The position combines strategic project management leadership, operational excellence, and customer advocacy to ensure successful delivery of complex initiatives while driving customer satisfaction, retention, and long‑term value.
Acting as both a business and customer partner, this leader ensures consistent processes, strong governance, and continuous improvement across teams, projects, and customer engagements.
Build and maintain strong, trusted relationships with customers and internal stakeholders, serving as a primary point of escalation and advocacy.
Ensure high customer satisfaction through proactive engagement, structured communication, and effective issue resolution.
Oversee onboarding, training, and ongoing engagement strategies to ensure customers realize full value from solutions and services.
Lead cross‑functional and geographically dispersed teams in the execution of multiple, interrelated projects or initiatives.
Establish, maintain, and continuously improve standardized processes for execution, tracking, reporting, escalation, change management, and issue resolution.
Oversee planning and delivery across scope, schedule, budget, risk, and resource management.
Monitor performance against KPIs, SLAs, cost, and efficiency targets, ensuring disciplined execution and transparency.
Identify, assess, and proactively manage risks, issues, and dependencies, ensuring timely mitigation and clear communication.
Promote operational learning and sharing of best practices and lessons learned.
Lead, coach, and develop a high‑performing team, fostering accountability, engagement, and continuous capability growth.

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience.
Significant experience in customer‑facing leadership, project/program management, or operational leadership roles.
Prior people‑management experience leading experienced professionals is required.
Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders.
Proven capability to influence without authority and drive alignment across functions.
Experience with enterprise systems and tools such as CRM platforms, project management tools, reporting systems, and Microsoft Office (SAP experience preferred).
PMP or equivalent certification is a plus.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementoperational excellencecustomer advocacyrisk managementchange managementperformance monitoringKPI trackingissue resolutionprocess improvementteam leadership

Soft Skills

relationship buildingcommunicationinfluencingproblem-solvingaccountabilityengagementcomplexity managementambiguity managementprioritizationcoaching

Certifications

PMP