Technical Service Support Specialist

Hitachi

. Provide technical assistance related to HGAP Industrial products via phone and email queues.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide technical assistance related to HGAP Industrial products via phone and email queues.
Travel to field jobsites to troubleshoot and assist in repair of HGAP Industrial compressors, dryers, and related components.
Follow standard work for pre and post service preparation (Submit expense reports, develop service reports, making travel arrangements).
Follow all Environmental Health and Safety policies procedures.
Communicate distributor feedback to HGAP management as VOC.
Drive field concerns to closure in a timely manner.
Support goal of service within the Service department of 95%.
Assist in writing technical service bulletins.
On time to all meetings / appointments / and scheduled engagements.
Diligent work habits.
Dedicated to completion of responsibilities.
Willing to accept responsibilities within a team environment.

Requirements

What you’ll need

1 to 10+ years of technical troubleshooting of electrical and/or mechanical systems.
Exposure to industrial product manufacturing and processes.
Ability to communicate effectively both written and verbally.
Understanding of Microsoft outlook and office.
Ability to read and interpret schematics.
Ability to work independently or on a team.
Technical Trade School.
Technical troubleshooting.
Electric Rotary Screw Compressor experience.
Experience installing and troubleshooting refrigerated and desiccant compressed air dryer systems.
Experience with Oil Free Compressor start-up and support.
Experience with Centrifugal compressor commissioning and support.
Demonstrated success in technical training of compressed air systems.

Benefits

Comp & perks

Health insurance
Retirement plans
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingelectrical systemsmechanical systemsreading schematicsElectric Rotary Screw Compressorrefrigerated compressed air dryer systemsdesiccant compressed air dryer systemsOil Free CompressorCentrifugal compressor commissioningtechnical training of compressed air systems

Soft Skills

effective communicationteamworkdiligent work habitsresponsibilitytime management

Certifications

Technical Trade School