Global Business Process Expert – MES

Hitachi

Global Business Process Expert - MES optimizing business processes for Hitachi Energy. Driving global program implementation and collaborating with stakeholders for operational excellence.

Posted 4/17/2026full-timeZurich • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Analyze business requirements across regions and factories, proposing innovative solutions to meet organizational needs.
Harmonize business processes, eliminating template deviations and aligning with product line and business archetype logic.
Collaborate with regional and local teams to resolve system-related issues and manage the demand funnel for new requirements.
Proactively address user pain points by resolving incidents and analyzing patterns to enhance incident management efficiency.
Create comprehensive training materials and user manuals to support ongoing system use and operational excellence.
Develop and deliver tailored training sessions to empower local Business Process Owner and key users, enhancing system proficiency.
Lead change initiatives by driving the adoption of globally harmonized processes and minimizing local customizations.
Monitor and report on implementation progress, ensuring adherence to global processes and sharing best practices across regions.

Requirements

What you’ll need

Degree in Information Technology, Engineering, Business Administration, or related field.
Minimum of 5 years of experience in operational roles related to business process management or program implementation in the manufacturing industry.
Experience in MES systems and at least one of the following SAP modules: SD, MM, PP, PS, QM.
Ability to analyze complex requirements and incidents, identify patterns, and propose effective solutions that meet business needs.
Effective communication skills with a proven ability to engage diverse stakeholders at all levels, fostering a collaborative environment to drive initiatives.
Demonstrated competence in influencing and motivating teams to adopt new processes, reduce resistance, and achieve successful transitions to globally harmonized practices.

Benefits

Comp & perks

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development.
We want you to truly thrive with us, in work and out.
We are committed to full transparency and compliance with all legal requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process managementprogram implementationMES systemsSAP SDSAP MMSAP PPSAP PSSAP QMincident managementdata analysis

Soft Skills

effective communicationcollaborationinfluencingmotivating teamsproblem-solvingtraining deliverychange managementstakeholder engagementanalytical thinkingadaptability